At Gila Trotter, we are committed to ensuring your orders are processed and shipped with care. We aim to provide a seamless delivery experience for every customer, no matter where you are in the world.
Order Processing
All orders are typically processed within 1–2 business days after confirmation. Once your order is prepared, it will be handed over to our delivery partner for dispatch.
Shipping Methods
We partner with reliable and trusted local and international couriers to ensure your order reaches you safely. All deliveries are made to the address provided during checkout. Please ensure that all shipping details are accurate to avoid delays or issues.
Cash on Delivery
We currently offer Cash on Delivery (COD) as our exclusive payment method. Please ensure someone is available to receive the package and complete payment at the time of delivery.
Shipping Confirmation
Once your order is shipped, you will receive a confirmation email with tracking details (if applicable), so you can monitor your delivery status.
Failed Deliveries
If a delivery attempt fails due to an incorrect address or unavailability of the recipient, our courier may contact you for rescheduling. In some cases, repeated failed delivery attempts may result in the package being returned to us.
Packaging
All items are securely packaged to prevent damage during transit. If you receive a package that appears damaged, please contact us immediately at [email protected] with photos and details.
Questions?
If you have any concerns or need help regarding shipping, please reach out to our support team:
Email: [email protected]